Yes. Our team is qualified in plumbing, gasfitting and drainlaying, allowing us to manage multiple aspects of your project. Whether you're undertaking a residential or commercial renovation, maintenance project, fit-out or new build, you can deal with one team from start to finish, making the process simpler and easier to manage.

We can assist with urgent plumbing issues where possible. If you have a burst pipe, major leak or loss of hot water, contact us as soon as possible.

Yes. Our team includes certifying and registered plumbers, gasfitters and drainlayers, ensuring work is completed to New Zealand standards.

Yes. We provide residential and commercial plumbing maintenance, repairs and inspections throughout Taupō, Acacia Bay, Kinloch, Wairakei, Broadlands, Waitahanui, Turangi, Reporoa, Mangakino and surrounding areas.

Yes. We provide residential and rural drainlaying services, including new drainage installations, repairs, replacements and drainage for new builds and renovations.

Regular maintenance, fixing small leaks early and addressing unusual sounds, smells or changes in water pressure can help prevent costly repairs. Routine inspections can also identify issues before they become major problems.

Low water pressure can be caused by leaks, faulty valves, ageing pipework, blocked filters or issues with the water supply. We can investigate and identify the cause.

Common signs include:

• Unexpectedly high water bills

• Damp patches on walls, ceilings or floors

• Mould or mildew growth

• Reduced water pressure

• The sound of running water when taps are turned off

A continuously running toilet is often caused by a worn valve, faulty flush mechanism or leaking cistern components. Repairing the issue can help reduce water wastage and lower your water bill.

Common causes include a faulty thermostat, heating element failure, power supply issues, gas supply problems or an ageing hot water cylinder. We can diagnose the issue and recommend the most cost-effective solution.

If your cylinder is leaking, heavily corroded or approaching the end of its lifespan, replacement is often the better long-term option. We'll assess the condition and provide honest advice.

Most hot water cylinders last between 10 and 20 years, depending on water quality, maintenance and cylinder type.

In many cases, yes. We can assess your property's layout, hot water demand and installation requirements to determine whether a heat pump hot water system is suitable for your home.

For many households, yes. Heat pump hot water systems use less electricity than standard electric cylinders and can provide long-term savings on energy costs. The best option depends on your household size, hot water usage and budget.

The best option depends on your household size, hot water usage, budget and energy preferences. We can assess your needs and recommend the most suitable solution.

Yes. We install, service and repair a range of gas appliances, including gas hot water systems and gas fires.

Most manufacturers recommend servicing every 1–2 years to ensure safe operation and maintain efficiency.

Signs may include unusual smells, appliance performance issues, pilot lights going out or unusually high gas usage. If you're concerned about a gas appliance or suspect a gas issue, contact us for advice and we'll help determine the safest next steps.

Yes. We install wood fires and clean-burning fireplaces for homeowners throughout Taupō Acacia Bay, Kinloch, Wairakei, Broadlands, Waitahanui, Turangi, Reporoa, Mangakino and surrounding areas. Whether you're building a new home, replacing an older fire or upgrading your heating system, we can help.

Yes. We install wetback systems and connect them to suitable hot water cylinders, helping homeowners make use of heat from their wood fire to assist with hot water heating.

Yes. We can install wood fires with wetbacks and advise on the best setup for your home, heating needs and hot water requirements.

Common signs include:

• Poor heat output

• Smoke entering the room

• Difficulty starting or maintaining a fire

• Excessive soot build-up

• Damaged door seals or firebricks

• Unusual smells or noises

Yes. We can inspect, repair and maintain wetback systems, associated pipework and hot water connections to help keep your system operating safely and efficiently.

We recommend having your wood fire serviced annually, ideally before winter. Regular servicing helps ensure your fire operates safely, efficiently and reliably throughout the heating season.

Yes. Every wood fire service includes a chimney clean. We remove soot and creosote build-up from the flue as part of the service to help your wood fire operate safely and efficiently and reduce the risk of chimney fires.

Many homeowners choose water filtration to improve taste, reduce sediment and protect appliances. The best system depends on your water source and household needs.

Yes. We work with many rural property owners throughout Taupō, Acacia Bay, Kinloch, Wairakei, Broadlands, Waitahanui, Turangi, Reporoa, Mangakino and surrounding areas. Whether you have concerns about water quality, filtration, pumps or your water supply system, we can help identify the best solution.

Many rural properties benefit from water filtration, particularly those using tank water, bore water or other private water supplies. Filtration systems can help reduce sediment, improve water quality and protect plumbing fixtures and appliances.

Yes. Because our team is qualified in plumbing, gasfitting and drainlaying, we can manage your septic installation alongside the plumbing and drainage requirements of your new build or renovation, making the process simpler and more efficient.

Yes. We install septic tank systems for new homes, lifestyle blocks and rural properties throughout Taupō and surrounding areas. We can recommend a system that suits your property, household size and site requirements.

Yes. If your existing septic tank is damaged, no longer performing efficiently or has reached the end of its lifespan, we can assess the system and recommend replacement options.

Yes. We work with homeowners and rural property owners throughout Taupō, Acacia Bay, Kinloch, Wairakei, Broadlands, Waitahanui, Turangi, Reporoa, Mangakino and surrounding areas, providing advice, maintenance and repairs for septic systems and onsite wastewater systems.

Most septic systems should be inspected every 1-3 years and pumped out every 3–5 years, depending on the size of the tank, household occupancy and water usage. Regular servicing can help identify issues early and extend the life of the system.

Common signs include:

• Slow-draining sinks, showers or toilets

• Gurgling sounds in plumbing fixtures

• Unpleasant smells around the tank or disposal area

• Soggy ground near the septic system

• Wastewater backing up into the house

Yes. We have our own digger, allowing us to carry out many excavation and drainlaying projects efficiently without relying on external contractors. This can help streamline the job and reduce delays.

Yes. We can install drainage systems for new homes, sheds, garages and other building projects, ensuring work is completed to current standards.

Yes. Whether you're adding a bathroom, relocating plumbing fixtures or renovating your property, we can install or modify drainage systems to suit the project.

Yes. We can investigate drainage issues and carry out repairs to damaged, collapsed or blocked drains.

Slow drains can be caused by grease, hair, soap build-up, tree roots or partial blockages in the pipework. Addressing the issue early can help prevent complete blockages.

Yes. We can assist with ongoing plumbing maintenance, repairs and upgrades to help keep your business operating smoothly.

Yes. We work with property managers, landlords, business owners and commercial property operators to provide reliable plumbing, gasfitting and drainage services.

Yes. We regularly work alongside builders, contractors and other trades to help keep projects running smoothly and on schedule.

Yes. We install, repair and replace a range of hot water systems and can recommend a solution that suits your property's requirements.

Yes. If you're experiencing a plumbing, drainage or hot water issue at your commercial property, contact us and we'll work with you to resolve the problem as quickly as possible.

If you notice leaks, low water pressure, blocked drains, unusual noises, no hot water or any plumbing issue that isn't improving, it's best to have it checked before it becomes a larger problem.

To help us assess your job, please provide as much detail as possible, including photos, a description of the issue, your location and any relevant information about your property.

As early as possible. Early planning helps avoid costly changes later and ensures plumbing requirements are considered from the beginning.

The earlier the better. Involving your plumber during the planning stage can help identify requirements, avoid costly changes later and ensure the plumbing design suits your home and lifestyle.

Yes. We can review your plans and specifications and provide a quote for the plumbing, gasfitting and drainlaying requirements of your new build.

Yes. You don't need to know exactly what's wrong before contacting us. Describe the issue as best you can and we'll help identify the problem and recommend the next steps.

If you can't find the answer you're looking for, our team is here to help. Whether you need advice, a quote or want to book a job, get in touch with Town & Country Plumbing & Gas. We proudly service Taupō, Acacia Bay, Kinloch, Wairakei, Broadlands, Waitahanui, Turangi, Reporoa, Mangakino and surrounding areas.